Return and refund policy
.Returns must be made within 24 hours of delivery for Kigali orders and within 3 working days for orders outside Kigali.
.No cash refunds. Returns are eligible for an exchange, store credit of the same amount, or a size replacement.
.Customers are responsible for return shipping/delivery charges.
.Items must be unworn, unwashed, unstained, and unaltered.
.No exchanges on sale items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sublimeb2025@gmail.com. Please note that returns will need to be sent to the following address: Chic Mall, F1 : E062
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sublimeb2025@gmail.com.