Shipping Policy
Shipping Policy – Sublime Store
Effective Date: 31-jan-2025
1. Shipping Coverage
Sublime Store offers shipping services within Rwanda, including Kigali and other districts, as well as to neighboring countries.
2. Order Processing & Payment
- Orders are processed only after full payment is received.
- Processing times may vary based on product availability and delivery location.
3. Delivery Options
- Standard Delivery (Kigali & Other Districts): Within same day, Mostly 2 hours.
- Regional Delivery (Neighboring Countries): Estimated delivery within 3 business days. Delivery timelines may vary based on customs and logistics.
4. Store Pickup
Customers can collect their orders from our physical stores at the following locations:
- CHIC Mall, Kigali
- Remera Kisimenti, Kigali
Store pickups are available during our business hours. Customers will receive a notification when their order is ready for pickup.
5. Shipping Fees
Shipping fees vary depending on the destination and package weight. The total shipping cost will be calculated at checkout.
6. Order Tracking
Once an order is shipped, customers will receive a tracking number (if available) to monitor their shipment’s progress.
7. Shipping Delays
While we strive for timely delivery, external factors such as weather, customs clearance, or courier delays may affect shipping times. We appreciate your patience in such cases.
8. Contact Us
For any shipping inquiries, feel free to contact us at +250 780 096 749.